Support and Documentation

Logging in to Brightspot with two-factor authentication
Logging in for the first time with two-factor authentication
  1. If you don't have an authenticator (such as Google Authenticator) installed on your device, install one. The authenticator must be able to read QR codes.

  2. Log in to Brightspot with your username and password. The Enable Two-Factor Authentication widget appears.

  3. Using the authenticator on your device, scan the QR code in the widget. The phone responds with an authentication code.

  4. Enter the authentication code in the Code field.

  5. Click Verify. The dashboard appears.

Subsequent logging in with two-factor authentication
  1. Log in to Brightspot with your username and password. A two-factor authentication prompt appears.

    tfa-login-prompt.png
  2. Retrieve the two-factor password from your authenticator.

  3. Enter the password in the login prompt.

  4. Click Log In.

If you lose your authentication device

If you lose the device with the authenticator app, you cannot log in to Brightspot. In addition, if the person who has (or stole) your device also knows your username and password, that person can log in to your account.

If you lose the device with the authenticator app, ask your Brightspot administrator to reset your authentication code. For details, see Resetting two-factor authentication.