Support and Documentation

Delivery methods

A delivery method is the method by which you receive a message. If you are familiar with two-factor authentication, you already know about delivery methods. For example, if you activated two-factor authentication for your email or social networking accounts, you might see a response similar to the following after logging in:

delivery_method_example.svg

In the previous illustration, there are two delivery methods: text message and email.

Brightspot periodically runs through the messages in the various topics, determines which editors want to receive those messages, and sends the messages using the required delivery method. For example, referring to the illustration Overview of notifications

  • Harrison receives messages from the publishing topic over the text-message delivery method.

  • Olivia receives messages from the conversation topic over the email delivery method.

  • Alma receives messages from the translation topic over the browser delivery method.

The following sections describe the available delivery methods and how to configure them.

Browser notifications

When you sign up for this delivery method, your web browser displays a message, similar to notifications from Gmail. The following is an example of a browser delivery method for Safari.

browser-delivery-option.png
Procedure. To configure the browser delivery method:
  1. In the header, click your username > Profile > Main > Notifications.

  2. Under Delivery Methods, click |mi-add_circle_outline| and select Browser.

  3. If a message appears that browser notifications are blocked, allow notifications from Brightspot. Use one of the resources in the table Resources for enabling browser notifications.

    browser-delivery-configuration.png
  4. Click Save.

When you select your browser as a delivery method, you need to ensure your browser and device's operating system allow notifications. The following table provides links to resources that explain how to enable notifications on a variety of browsers and platforms.



Email notifications
Slack notifications

When you add this delivery method, Brightspot sends you messages over Slack. The following procedure explains how to give Brightspot permission to send you messages over Slack.

Procedure. To configure the Slack delivery method:
  1. In the header, click your username > Profile > Main > Notifications.

  2. Under Delivery Methods, click |mi-add_circle_outline| and select Slack. A form appears.

  3. Click Sign in with Slack, and log in if necessary. A list of permissions appears, similar to the following:

    slack-permissions-messaging.png
  4. Click Allow, and follow any additional instructions from Slack. A confirmation message appears in Brightspot.

  5. Click Close.

  6. Returning to your profile widget, from the Workspace list, select the Slack workspace from which you want to receive messages from Brightspot.

  7. Click Save.

Text notifications

When you add this delivery method, Brightspot sends you text messages over SMS. The following procedure explains how to configure the phone number to which Brightspot sends you text messages.

Procedure. To configure the text delivery method:
  1. In the header, click your username > Profile > Main > Notifications.

  2. Click Delivery Methods > |mi-add_circle_outline| > Text. A form appears.

  3. If necessary, modify the phone number to which you want Brightspot to send text messages.

  4. Repeat steps 2–3 to add additional phone numbers for notifications.

  5. Click Save.

  6. Expand each phone number, and click Verify Now. Brightspot sends a confirmation message to the phone numbers.