Support and Documentation

Notifications

Brightspot can send you a notification when certain events occur, such as when someone publishes an item. You can set notification preferences for general events or specific events. For example, you can receive notifications when any content type is published, or only when articles are published to one of your sites.

Overview of subscriptions

You use subscriptions to receive notifications for those events—such as when you are mentioned in a conversation—that matter to you. The following sections describe the most common subscriptions.

Subscriptions for workflow events

Every time content transitions from one status to another in a workflow, Brightspot sends corresponding notifications to those editors who are subscribed to the workflow event. Because workflow events occur very frequently, you can design your subscription to focus on only those workflow events that matter to you. The following diagram illustrates how granular your workflow subscription rules can be. (The transitions in the diagram are based on the illustration Simple workflow.)

notification-workflow.svg

Referring to the previous diagram—

  • Sam has two subscriptions:

    • When any content for any site transitions through Submit or Resubmit in the Reporter workflow, Sam receives a notification via his browser.

    • When articles for any site transition through Submit or Resubmit in the Reporter workflow, Sam receives a notification via email.

  • Sally has two subscriptions:

    • When images for the site Inspire Confidence transition through Approve in the Proofreading workflow, Sally receives a notification via her browser.

    • When videos for the site Inspire Confidence transition through Approve in the Proofreading workflow, Sally receives a notification via email.

Subscriptions for conversation events

Every time an editor posts to a conversation, Brightspot checks if other editors are mentioned in the post. If so, Brightspot sends notifications to those other editors who have a conversation subscription.

notification-conversation.svg

Referring to the previous illustration—

  • Sam receives notification via his browser and email when he is mentioned in a conversation.

  • Sally receives notification via Slack and her browser when she is mentioned in a conversation.

Delivery options

A delivery option is the method by which you receive a notification from Brightspot. The most common delivery options are through your browser, email, text messaging, and Slack.

Notifications within Brightspot

Whenever your subscriptions trigger a notification, Brightspot adds the notification to the Notifications widget—in addition to sending the notification through the subscriptions' delivery options.

notification-widget.png

The counter in the header lists the number of unread notifications you have. After you open the Notifications widget, the counter resets to zero.

notification-counter.svg