Logging in to Brightspot with Two-Factor Authentication

First-Time Logging in with Two-Factor Authentication

  1. If you don’t have an authenticator (such as Google Authenticator) installed on your device, install one. The authenticator must be able to read QR codes.
  2. Log in to Brightspot with your username and password. The Enable Two-Factor Authentication widget appears (see the illustration Enable Two-Factor Authentication Widget).
  3. Using the authenticator on your device, scan the QR code in the widget. The phone responds with an authentication code (see the illustration Sample Two-Factor Authentication Code).
  4. Enter the authentication code in the Code field.
  5. Click Verify. The Dashboard appears.

Subsequent Logging in with Two-Factor Authentication

  1. Log in to Brightspot with your username and password. A two-factor authentication prompt appears.

    ../../../_images/tfa-login-prompt.png
  2. Using the authenticator on your device, retrieve the two-factor password (See the illustration Sample Two-Factor Authentication Code) for your username.

  3. Enter the temporary password in the authentication prompt.

  4. Click Log In.

If You Lost Your Authentication Device

If you lost the device with the authenticator app, you cannot log in to Brightspot. In addition, if the person who has (or stole) your device also knows your username and password, that person can log in to your account.

If you lost the device with the authenticator app, ask your Brightspot developer to reset the authentication code.